The company leads the results of Opensignal's first mobile network experience report on the Puerto Rican market, winning 14 of the 15 available awards and ranking #1 in all 5G network performance categories.
San Juan, Puerto Rico - June 13, 2022 - T-Mobile did it.... AGAIN! T-Mobile's 5G Network earned the highest number of top spots for mobile network experience in Opensignal's independent Puerto Rico Mobile Network Experience report1. The company's 5G network leads the market in both performance and consumer experience. The study measured mobile network operators on Overall Experience, 5G Experience, and Coverage and Consistency; and T-Mobile ranked No. 1 in 14 of the 15 categories and won it all in Overall Experience and 5G Experience. These results reaffirm the leadership position of T-Mobile's 5G network in the market.
"Our 5G network is delivering great customer experience and powerful network performance. Our early bet and two-year leadership in 5G mid-band continues to pay off by providing customers with the fastest 5G available in the U.S. and Puerto Rico", said Neville Ray, president of Technology for T-Mobile. "The Puerto Rico market is very important to T-Mobile and this leading network experience will continue to improve further as we continue our investment in 5G and networks for years to come. "
T-Mobile's 5G network results highlighted in Opensignal's Mobile Network Experience Report are:
**T-Mobile customers experience faster 5G upload and download speeds in Puerto Rico. **
T-Mobile customers enjoy the fastest 5G download and upload speeds in Puerto Rico. With an average 5G download speed of 104.6 Mbps, T-Mobile wins the 5G download speed award by a massive margin. It was 59.3 Mbps (130.9%) faster than Liberty, which came in second, and 5.6 times faster than Claro's result of 18.7 Mbps. T-Mobile customers also saw the fastest overall and 5G upload speeds of 9.6 Mbps and 14.5 Mbps respectively.
#1 in Overall Experience and 5G Experience
T-Mobile stands out for all three awards in terms of experience for both general and 5G technologies. With a score of 66.0 in the 5G Video Experience category, 65.1 in 5G Gaming Experience and 78.7 in 5G Voice Application Experience, T-Mobile ranks dominantly in the rankings, placing in the Very Good (65-75), Fair (65-75) and Acceptable (74-80) categories, respectively.
Users connected to 5G in most locations
T-Mobile stands out as the winner of the 5G Reach category, as our Puerto Rican users on T-Mobile's network observed the highest proportion of locations where they were connected to a 5G network of all the locations they visited, with a score of 8.4 points on a 10-point scale. In turn, the company also led the 5G Availability category, with a score of 49.8% followed by Liberty, which is behind T-Mobile by 23.6 percentage points. This metric represents the proportion of time that users with a 5G device and a 5G subscription had an active 5G connection.
The report also positions T-Mobile as the undisputed winner of both the Excellent Consistent Quality and Core Consistent Quality categories.
The Excellent Consistent Quality category analyzes the percentage of user tests that met the minimum recommended terms for viewing HD video, completing group video conference calls and using video games. T-Mobile wins by a margin of 0.9 percentage points over second-place Liberty. Meanwhile, T-Mobile outperformed Liberty by 1.7 percentage points for Core Consistent Quality with a score of 89.3%. Consistent quality metrics quantify how often users' experience on a network was sufficient to support the requirements of common applications.
"These metrics drive us to continue working for our customers, connecting them to the largest and fastest 5G network in Puerto Rico and the United States. The combined resources following the merger with Sprint have allowed us to build a stronger network. In the network, we completed the 2.5 GHz spectrum migration by doubling the amount of spectrum dedicated to 5G and the results of these efforts are showing. We are providing Puerto Rico with a world-class wireless infrastructure. We are building a Network for the future, positioning Puerto Rico as a technology hub and we are not going to stop", said Jorge Martel, vice president and general manager of T-Mobile Puerto Rico.
You can access Opensignal's full report here.
For more information about T-Mobile's network, visit T-Mobile.com/coverage. Follow us on T-Mobile Puerto Rico's networks on Facebook, Instagram and Twitter as T-Mobile Puerto Rico or visit https://www/T-Mobilepr.com.
About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is the United States' supercharged Un-carrier, offering an advanced 4G LTE network and a transformative nationwide 5G network that will deliver reliable connectivity for all. T-Mobile customers benefit from its unmatched combination of value and quality, its unwavering obsession with providing them with the best service experience possible, and its uncompromising drive for disruption that creates competition and innovation in wireless technology and beyond. Headquartered in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information, visit: http://www.t-mobile.com. About Opensignal Opensignal is the independent global standard for analyzing the mobile consumer experience. Their industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks. In this report, Opensignal examined the mobile network experience of the three major mobile network operators in Puerto Rico, Claro, Liberty and T-Mobile, over a 90-day period beginning January 1, 2022 and ending March 31, 2022, to see how they did.
