ASSISTANCE

Device Protection Upgrades Protection <360>®

As the Un-carrier, we are dedicated to offering our customers the best possible experience in every interaction. You reached this page for more information on upcoming updates to T-Mobile's device protection program .

What's going on?

We are making some changes to offer a better experience to all our customers. Effective November 1st, 2021, T-Mobile's device protection plan provided by Assurant, Protection <360>® (P <360>), will receive an upgrade.

  • In most cases, the monthly costs will be the same or lower.
  • You may see prorated charges for the <360> feature change on your November bill.
  • These changes will not result in an open enrollment period. Standard requirements for line enrollment apply without device protection .
  • We are making some changes to offer a better experience to all our customers. Effective November 1st, 2021, T-Mobile's device protection plan provided by Assurant, Protection <360>® (P <360>), will receive an upgrade.

For customers with insurance or service contract only*, coverage ends on October 31, 2021. To sign up for P<360>, call 1-888-211-4727 or visit the T-Mobile store nearest you.

What are my benefits?

As of November 1, Protection<360> includes these exclusive benefits:

  • $29 walk-in screen repair service for eligible devices, available at new authorized repair centers, including T-Mobile stores. 1
  • Available at new authorized repair centers at eligible T-Mobile locations. 1
  • Five total claims (previously three) in any consecutive 12-month period based on date of for loss, theft, or accidental damage.
  • Coverage for damage, loss or theft includes replacements with next business day delivery.
  • Hardware service coverage (mechanical failure): 2 unlimited claims.
  • Unlimited screen protector replacements 3 : when it breaks, get a new one.
  • JUMP!® Upgrades 4 :get the latest device.
  • The Protection <360>® app by Assurant® 5 (formerly TechPHD by Assurant®): access to live technical support for your connected devices.
  • True Key™ premium password management: forget about having to remember numerous passwords and keep your account secure.
  • McAfee® Security for T-Mobile with identity theft protection: helps protect your identity on up to 10 devices. 6

If you were automatically enrolled in Protection <360>, you will receive these exclusive benefits with your plan, at no additional cost.

What do I need to maintain coverage?

Helpful Resources

Use these resources to learn more about your benefits, coverage documentation and details on how to file a device protection claim: